Friday, 19 October 2012

'DJed' by Virgin Australia on DJ830

Welcome to my trip report on Virgin Australia's DJ830 Sydney-Melbourne routing!


Introduction

I knew that DJ was flying the A330-200 on this route and at that time of booking, this flight was operated by A330-200. Looking at the schedule flights at that point, 80% of the time was operated by A330. I decided to go ahead and make the booking. The chances of getting aircraft replaced wasn't really in my mind at that time. As a big fan of the Airbus A330, to fly on one was a no-brainer, adding on the fact that its a new carrier and a possibility of a new cabin.

I paid about S$109 for the one way ticket including luggage, the website itself works well and booking was done within minutes.

After that, it was just counting down the days. As the day came closer, I started getting worried. Looking at the history of flights, it didn't look good. The past few days before my flight, the Boeing 737-800 was operated and I did another dummy booking check on my flight, true enough, aircraft had been changed to the common Boeing 737-800.


The day before the flight, I did a check-in. The seating configuration was in 3-3 and no prize for guessing what aircraft is that. The only thing that I hoped for was one of the newest 737 with Boeing Sky Interior. That would be a great consolation for me.

Since I have already posted photos of SYD's domestic terminal, I will leave them out in this report.

On the day itself, I met up with a friend for some breakfast, not too far from the airport. It was a wrench to be leaving Sydney, a great city to hang out in! If I was able to take a longer leave, I would definitely stay longer!  After a sumptuous breakfast, he sent me to the airport where I did some plane spotting before departure. This time round, there was no delay and boarding was on time. Just before that, my name was announced and I made my way to the counter. A possible upgrade? Nah, that didn't happen, it was my seat that got changed from 21A to 23K. I didn't mind at all, in fact it was better because I was able to take better shots (no back-lit).



My ride: VH-YIO 





Checking the registration of this aircraft on my Iphone, I was absolutely delighted that this was one of the newest aircraft in its fleet. At that point of time, the aircraft was almost a month's old. That means one thing, it has to be one of the 737NGs with the Boeing Sky Interior. 

Once boarding was announced, I was one of the first to made my way down the stairs, along the tarmac and onto the aircraft through the rear door. Had a great view of the aircraft and was tempted to photograph it, but didn't because of the security guys around the aeroplane. It was a great day for photography. 

Entering the aircraft, I was greeted with the Boeing Sky Interior (BSI) which pleased my eyes almost immediately. Finally, I had gotten one after many attempts. 'VH-YIO' goes into my record for being the first 737-800 BSI ride. The aircraft smelt new and it was clean. This 'BSI' certainly improves the atmosphere on board, making it a more enjoyable ride for everyone. 


Carrier: Virgin Australia
Flight number: 830
Date: 6th September
Routing: SYD-MEL
Seat number: 21A changed to 23K
Aircraft type: Airbus A330-200 (Equipment change to Boeing 737-800)
My first Boeing Sky Interior Boeing 737-800 ride
Departure Gate: 34
Engine type: 2X CFMI CFM56-7B26
My 7th ride on this aircraft type and the 5th airline to have flown on.
1st time on VH-YIO
Line number: 4132
Plane delivered: 23th July 2012
Configuration: C8Y168
Registration: VH-YIO
FL: 400
Flight duration: 1 hour 15 mins
Schedule departure time: 1000
Actual departure time: 1020
Schedule arrival time: 1115
Actual arrival time: 1150
Load factor for Y class: 50%
Departure runway: 34R
Arrival runway: 34

Load on this flight was pretty low, as there were many rows empty and the 2 seats beside mine remained vacant which means lots of legroom space. 

Aircraft was pushed back on time and we had a long taxi to runway 34R for a quick departure. Took off was quite bumpy and the first officer who was making a welcome speech while climbing had to stop abruptly due to the violent shakes we were going through. This was due to the gusty wind around that area, but not long after, turbulence was over and seatbelt sign was turned off and it was time for some photography session.

                                                 Photos of the cabin


Tight seat-pitch





I had a great first impression of the Boeing Sky Interior. 




















I became a fan of the Boeing Sky Interior after this flight!




I am deeply impressed with the interior and definitely prefer flying on this than the 737 with older cabin. The mood lighting certainly helps to make the flight a more comfortable one. All credits to Boeing and the designers. 


In-flight service

I was once again unimpressed with one of the crew. I went to the gallery with my empty cup to dispose it, but instead of doing it for me, she literally told me to get out of her way. The rudest staff among the 3 flights I had, I should have written down her name and sent in a complaint. Fortunately, her colleagues were nicer than her. One of them saw what happened, came to my rescue. 


In-flight experience

The take off at Sydeney and landing at Melbourne were pretty bumpy due to the gusty wind but cruising was smooth. Complimentery water or coffee/tea was served and of course if you want to grab a bite or drink other beverages, you have to pay. It makes you wonder whether you are flying on a Low Cost Carrier. 



Window shot photos




















































Take-off and landing videos






Conclusion


Virgin Australia is certainly a decent airline with good in-flight product and service. The on-ground and In-flight crew were generally good and if I were to fly on Australia's domestic flights, I will not hesitate to fly with this airline. The aircraft were well maintained and clean, so no complaint about that. Some of the crew were pretty rude and disinterested, they should be reminded their roles in this industry. Not interested, please pack off and look for another job. 


I was disappointed not to get the airline's A330-200, perhaps in the near future, flying on a longer sector like PER-SYD or PER-MEL might get me a higher chance to do so. 


My ratings 


Internet website: 7/10

Mobile website: 5/10
On ground service : 8/10
In-flight service: 7/10
seat comfort: 7/10
Punctuality: 10/10
Cabin ambience: 10/10
Aircraft Cleanliness: 10/10
Overall rating: 64/80


Thank you for reading my trip report.


Best Regards
Charles Ryan Teo

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