Welcome to my trip report on Malaysia Airlines short ride to KUL (Kuala Lumpur) and back. I booked this flight purposely is to fly the airline's 737 with Boeing Sky Interior and also the airline offered a great deal which was too hard to turn down.
My previous 2 attempts to fly the carrier's new Boeing 737-800 were unsuccessful. The first flight was because of an aircraft changed to Boeing 737-400, that was to be my last flight with this airline's 734 before this type was retired, you can check out the report over here. The second flight, I got the old 737-800 which used to operate for Firefly, you can check out the report over here.
Hopefully, I would be lucky on my 3rd attempt.
For part 2, click here.
About my trip
It is nothing special with the website but at least it is workable and user-friendly. What caught my attention was the very low fare - $128 for both ways including airport tax, it was a no-brainer. I booked it immediately after selecting the flights of my choice. Later on, I wanted to change my flights to another date since I booked my EVA Air flight to Taipei to attend an event but I was told by the airline's staff that I was not able to change it, so after considering for a while, I decided to go ahead with the trip, but forfeit my Langkawi sector and do 2 one-day trips to KUL instead. This allows me to take one day off while on the other day (Friday), I would to go up on Thursday night with Air Asia and returning in the morning on Friday morning, and the good thing about it is I won't miss work on Friday. Once that was decided, I booked my TigerAir (KUL-SIN sector) and Air Asia (SIN-KUL), trip reports of them to come.
My itinerary ended up like this:
06/07/15 SIN-KUL (MH 614)
06/07/15 KUL-SIN (TR 2465)
09/07/15 SIN-KUL (AK 722)
10/07/15 KUL-SIN (MH 627)
Since I can't change my MH ticket, this was the best solution I came out with.
I paid $128 for the very restricted tickets. The selection of seat is only available during check-in, but if you insist on getting a seat, you have to call the office and make a payment for it.
I tried the airline's mobile application, it's quite good. Preferred it over the airline's webpage. I was able to view my booking on it and it was automatically saved.
You can do it 48 hours before your flight. I did that once its opened and selected 21A for my flight up to KUL. I had a feeling that the flight won't be full and I was right when I was on board.
Here are some photos of the mobile website online check-in.
It's easy and fast to use.
Business Class seats: I would be surprised if I could select it.
Economy Class seats: I decide to choose the seat near the rear.
Plenty of seats to choose from, I decided on row 21 since its one of my favourite numbers.
Once that was done, I confirmed my check-in and received this. In the end, I didn't use it and got a boarding pass at the check-in counter instead.
On the day of departure
I woke up at 7 am and headed to the airport half an hour later, reaching there about quarter to 8. That's how close I live to the airport. I made my way to terminal 2 after a stopover at Terminal 3. Got my boarding pass at the Malaysian Airlines Check-in counter and I spent the rest of the time at the airside, watching the planes in action.
Its either you love or hate it! Durian - one of the popular fruits in South-East Asia.
Checking my flight, making sure that there is no delay or cancellation, that is travellers' worst nightmare.
Some photos of terminal 2
The check-in counters of Malaysia Airlines, there were a few people in queue but it didn't take long before my turn. The check-in staff wasn't very sociable but at least I got my boarding pass quickly.
My boarding pass
My flight was departing from gate F50. Originally, it was supposed to be at E20.
Walk around a bit before I made my way to the gate.
Some restaurants over here facing the tarmac, very nice for aviation enthusiasts like myself.
Flight route: SIN-KUL
Did a quick check on the inbound flight, 9M-MSF, one of the airline's owned and new 737-800 was going to fetch me to KUL! Finally, I got to fly on the airline's new 737 with the Boeing Sky interior. That is one of my targets for this trip.
Fortunately for me, F50 wasn't too far away from the central part of the terminal 2, so I hung around near that area before it was opened.
My ride: 9M-MSF
Date: 6th July 2015
Airline: Malaysia Airlines
Departure Terminal: 2
Aircraft: Boeing 737-800
Next flight for MSF: BKI (MH2614)
Date of delivery: 1st July 2013
Configuration: C16 Y144
Engines: 2 X CFM56-7B26E
Line number: 4512
Seat: 21A (Whole row vacant)
Load: 30-40% in Y class
Scheduled departure: 1105
Pushed back: 1122
Take off: 1135
Duration: 45 mins
Scheduled arrival: 1200
Actual arrival: 1207
Departure runway: 20C
Arrival runway: 32L
Arrival gate: G3
The aircraft arrived late and no explanation or apology was given after boarding the aircraft and the departure time went past, we only pushed back at 1122 which was around 17 minutes past the scheduled departure time.
Here are some photos of the Business Class seats.
It looks pretty decent and comfortable, 2-2 seating configuration. According to my friend, he told me that he found them to be adequate for the regional routes.
Decent legroom space, this is a lot better than some of the airlines in Europe that offer 3 seaters (Economy seats) and the middle seat is blocked, that to me doesn't count as business class.
I am tempted to try this business class seat the next time I fly with this airline to do a comparison.
The In-flight Entertainment system is the same as the Economy Class. Comparing to Malindo, it loses out.
Economy Class seats
The colour of the seats look nice, but the seat pitch is tight and it isn't as comfortable as Malindo.
This was my seat: 21A
Comparing this cabin to Malindo or Batik Air. You decide which cabin is nicer.
Malaysia's Boeing 737-800 cabin
Batik Air's Boeing 737-800 Cabin (Identical cabin to Malindo)
More photos of the Economy Class cabin
Seat pitch is tight.
Does the airline's uniform match the cabin? I don't think so to be honest.
The rear cabin was mostly vacant.
The flight turned out to be only 30-40% full in Economy Class, the few rows around me were vacant.
Nice to be on an almost empty flight. Easy job for the crew, more space for each passenger but bad for the airline, perhaps the previous sector KUL-SIN's load was better. If it wasn't, the airline could cancel this flight and transfer us to other flights, glad that didn't happen.
Photos of the IFE system - there's a USB port for you to charge your phone.
I wasn't impressed with the legroom space.
The in-flight map wasn't working, it only showed me this and that's it. Disappointing.
The safety video was done.
Selection of entertainment. The system was switched on from the departure gate to the arrival gate. Since the flight was short, earphones were not provided, you can use your own though, enough time to catch a couple of short TV dramas. The movies selection is limited.
The touchscreen of this IFE system isn't good. I have to press hard to get it working, can be frustrating. While the interface is not difficult to use, its quite basic and isn't very up to date for today's standard. The flight map feature, needless to say, was a disappointment, perhaps it wasn't turn on for my flight.
About the airline's fleet, however, I couldn't access the pages.
About the airline's subsidiaries
I have yet to fly with Maswings, perhaps in the near future.
I did a quick visit to the toilet, the condition of it was bad. Cleaners at Changi Airport didn't clean the mess in the toilet bowl.
What's inside the seat pocket?
Safety card (Back and Front)
Air Sickness Bag
Airline's fleet (July 2015)
A bag of peanuts and a choice of drink - Orange and Apple Juice were served.
This set of the crew except one were pretty nice and professional. Even though this was just a short flight, the crew were always there to ensure the light load of passengers (that made their workload easier) but at least they bothered to, unlike the crew onboard some other airlines. That one stewardess didn't seem interested, she wasn't very friendly or bothered to respond when I said hello, luckily for me, she was working at the Business Class section. The rest of the crew including 2 male crew were nice. It brought back memories of the old Malaysia Airlines that I flew many years ago, pleasant and beautiful crew walking around, helping passengers who needed assistance.
Here are some of the photos taken before departure to after landing, please enjoy!
Parking beside a TigerAir's Airbus A320 which I would be flying with on my return was hoping to fly on this with the 'sharklets'.
Pushing back, the weather looks great for flying.
Once our engines were started, we taxied to runway 20C for departure. Passing by SQ's newest Airbus A330-300 at this time, 9V-SSG which was featured on the airline's Facebook page.
The taxi to the runway was very fast, in fact, we were the only one at the runway. We reached the threshold and took off immediately.
Some bumps occurred while passing through clouds.
Soon, we were cleared of the clouds and the cruising part was smooth for most parts of it.
The cruise lasted for less than 10 minutes and we soon started our descend. During our descend, speedbrake was deployed to slow the aircraft down for approach speed.
As the traffic at KUL was pretty light at that time, we were soon on final approach to runway 32 Left.
The ride from this point became slightly bumpy, but nothing to worry about.
The landing was quite rough but we touched down firmly on the runway and slowed down using the engine's reverse thrust. Once we were on taxiing speed, we exited the nearest taxiway and taxied to our gate which took around 15 minutes.
Passing by KLIA2 from a distance.
Taxiing past the old and current livery of MH's Boeing 737-800. I was very glad not to have gotten both aircraft as they are fitted with the old cabin.
I like the old livery, it looks classy.
Thanks to my friend, Julius Wong. He compiled this list for me. A breakdown of Malaysia Airlines' Boeing 737-800 fleet (July 2015):
9M-FFA- FFB (737-8Q8) are leased from ILFC
9M-FFC (737-86N) is leased from GECAS
9M-FFD and -FFE (737-85F) are leased from Macquarie Finance
9M-FFF (737-8FZ) is leased from BBAM
9M-MLD (737-8GQ) is leased from BBAM
9M-MLE (737-8FH) is leased from RBS
9M-MLF to MLL (737-8FZ) are leased from BBAM
9M-MLM to 9M-MLT (737-8H6) are leased from BBAM
9M-MLU to 9M-MLV (737-8H6) are leased from Pembroke
9M-MX* series (737-8H6) is a combination of owned and leased - Non-ETOPS and are fitted with BSI cabin
9M-MS* series (737-8H6) is a combination of owned and leased aircraft - ETOPS and are fitted with BSI cabin
Boeing Sky Interior (BSI) cabin
(9M-FFD to 9M-MLL- some have BSI cabin, does anyone has more info on this?)
(9M-MLM to 9M-MLV have BSI cabin)
(All MX* and MS* have BSI cabin)
9M-FFD to 9M-MLI (16 Business and 150 Economy seats)
The rest (16 Business and 144 Economy seats)
Please let me know if the above information needs to be altered or updated, thanks!
We parked beside another Malaysia Airlines Boeing 737-800 at the main terminal building.
Videos of the take-off and landing
Music was played during take-off and landing, I feel that helps to relax the nervous flyers a little bit.
Websites (Including mobile app): 6/10
On ground crew (SIN): 5/10
Changi Airport Experience: 9/10
In-flight service: 7/10
IFE System: 6/10
Seat comfort: 6/10
Cabin interior: 8/10
Cleanliness: 7/10 (minus point for the toilet)
Punctuality: 6/10 (Around 7 minutes late)
Aircraft condition: 10/10
It was my 3rd time lucky as I got to fly on the airline's newer cabin and also on the aircraft fitted with Boeing Sky Interior. This airline flies all types of 737 on SIN-KUL route and it depends on your luck which one you will get. For a less than an hour flight, it shouldn't bother you, but for flights longer than 3 hours, the old cabin could be a disappointment for some. The airline should standardise the fleet to one or at the most two types to cut down on cost and spare the passengers from disappointment.
Personally, I find these seats and the In-Flight Entertainment system to be average, definitely not the best out there. Between this and Malindo, I prefer the latter. In-flight service on this flight overall is decent for this short hop and probably better than my last flight with Malindo. I will fly with this airline again in the near future to another destination. Despite its past events, the future of this airline does look bright and exciting especially with the CEO, Christoph Mueller who joined the airline late last year to change the fortune of the airline. He has plans to make changes to this airline which may include changing the name of the airline. So watch this space!
Thank you for reading this trip report.
Click here for my part 2.